Support

Need help with your order or account? Here are the quickest ways to get assistance.

Canteen Counter

For urgent order issues, speak directly with canteen staff at the pickup counter during operating hours.

Send us a message and we'll get back to you within one business day.

My payment went through but my order isn't showing.

Wait a few minutes and refresh the page. If the issue persists, contact us with your payment reference number.

Can I cancel my order?

Orders can be cancelled before they enter preparation. Go to My Orders, open the order, and use the Cancel button if it's still available.

I lost my QR code. What do I do?

Open the order in My Orders — the QR code is always available there. Show it to canteen staff to claim your order.

How long does a refund take?

Refunds are processed through PayMongo and typically reflect within 3–7 business days depending on your payment method.

I forgot my password.

Use the Forgot Password link on the sign-in page to reset it via email.